Frequently Asked Questions
Everything you need to know about your next favorite pair of shoes.
How do I know which size to order?
We provide a detailed size guide on every product page. Since fit can vary between brands, we recommend measuring your foot in centimeters and comparing it to our chart for the most accurate fit.
What is your return policy?
We offer a 30-day return window for all unworn footwear in its original packaging. Please ensure the soles are clean and the tags are still attached to qualify for a full refund.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
Are SHOEZ products made from sustainable materials?
We are committed to eco-friendly fashion. Many of our collections feature recycled polyester, organic cotton, and ethically sourced leather. Check the 'Materials' section on the product page for specific details.
Do you offer international shipping?
Yes, SHOEZ ships to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to follow your package's journey directly to your door.